Contents
1. Parties
These Terms and Conditions (“Terms”) are between SetRecord.ai Ltd, incorporated in Ireland (“SetRecord.ai”, “we”, “us”), and the individual or entity accessing or using our website or services (“you”, “Client”).
By accessing our website or signing a service agreement with us, you agree to be bound by these Terms.
2. Services
SetRecord.ai provides AI narrative monitoring, analysis, and management services, including:
- Continuous monitoring of AI model outputs across 100+ languages
- Narrative gap analysis and source attribution
- Counter-narrative content generation and editorial recommendations
- Executive reporting and alert services
The specific scope, deliverables, pricing, and service levels are defined in the Statement of Work or Service Agreement executed between you and SetRecord.ai.
3. Website Access
Access to this website is provided on a temporary basis. We reserve the right to withdraw or amend the website without notice. You must not misuse this website by introducing malicious code or attempting unauthorised access to any part of the site.
4. Confidentiality
Both parties agree to treat as strictly confidential all proprietary information, data, and materials exchanged during the engagement and not to disclose such information to any third party without prior written consent.
Where access to platform features requires credentials, you are responsible for maintaining their confidentiality and for all activities conducted under your account.
5. Intellectual Property
All methodologies, software, tools, reports, and deliverables created by SetRecord.ai remain our intellectual property unless otherwise expressly agreed in writing.
Upon full payment, SetRecord.ai grants the Client a non-exclusive, non-transferable licence to use the deliverables for internal business purposes only.
The Client grants SetRecord.ai a limited licence to process Client-supplied content solely to deliver the agreed services.
6. Client Data
The Client retains ownership of all data it provides to SetRecord.ai. SetRecord.ai processes such data solely as a data processor acting on the Client’s instructions, in accordance with the Data Processing Agreement (“DPA”) forming part of the engagement.
Client data is stored within the EEA and is not shared with third parties except as required to deliver the service or comply with applicable law.
7. Payment
Fees are as set out in the applicable Agreement. Invoices are payable within 30 days of the invoice date unless otherwise agreed. Late payments accrue interest under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
SetRecord.ai reserves the right to suspend services upon non-payment following written notice.
8. Warranties & Limitation of Liability
SetRecord.ai warrants that it will provide services with reasonable skill and care in accordance with industry standards.
To the fullest extent permitted by Irish law, SetRecord.ai’s total aggregate liability shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or loss of data.
9. Termination
Either party may terminate the service engagement by giving 30 days’ written notice. SetRecord.ai may terminate immediately upon material breach, including non-payment.
Upon termination, all Client data will be returned or securely deleted within 30 days, except where retention is required by law.
10. General
These Terms constitute the entire agreement between the parties and supersede all prior representations. If any provision is found invalid, the remaining provisions continue in full force.
These Terms are governed by the laws of Ireland. Any dispute shall be subject to the exclusive jurisdiction of the Irish courts.